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Designing Healthcare Environments Based in Human Needs

RSM Design creates identity, wayfinding strategy and design programs that address the unique challenges and opportunities within the healthcare sector. Whether for a hospital campus, wellness center, or education campus, RSM Design begins with the end in mind, developing a meticulous and thorough research, strategy and design platform. Our team creates architectural graphic design solutions that are both functional and innovative, providing a sense of ease and comfort to visitors and patients, focusing on improving the current state of health and wellness environments.

Designing an Individual Health Journey

A strategy rooted in a ‘people-first’, holistic needs journey allows us to diagnose before we prescribe a solution that creates a future state understanding before we put pen to paper. Through the use of interviews, outreach and workshops our team is able to facilitate a design process that identifies the potential health journeys and all the points of brand or wayfinding needs along those paths. These touchpoints allow us to step into the shoes of the patient, family or staff to build an intuitive path to follow, ensuring that the guidance is more than a point A to B experience. Our goal is to utlize the following principles to create a cognitive map of one’s journey:

• Transform the patient experience into a guest experience (Hospitality Quotient - HQ)

• Friendly, inviting, comfortable (tap into other human needs)

• Engaging each journey as a personal approach to design and sensitivity

• Fundamental aspects of human needs

• Heightened sensitive, stress or unsuredness level

Reflecting Brand Values and Voice

Each healthcare provider, educational campus or private facility has a brand identity that must be woven into the patient (guest) journey. These brand defining touch points along paths of decision-making must reflect the values and voice of that brand to the patient, family or staff. The logo, core values and brand promise are both tangible and intangible elements that immediately create a perception of care, thoughtfulness and comfort within an environment. Our creative team creates wayfinding and master signage systems that carry the institution’s brand identity throughout the healthcare campus and makes a potentially stressful visit to a relaxing and empowering experience. Through creative placemaking and environmental graphic design, RSM Design transforms even the most confusing or complicated healthcare spaces into engaging guest experiences. We have developed a methodology for these touchpoints we like to call: CERTAINTY, VARIETY AND DELIGHT

CERTAINTY

Within every environment one must have a level of certainty to confirm that one has arrived to one’s destination or that you are indeed on the right path. As we all know, if life has too much certainty, even in a healthcare setting, the feeling of a sterile and systemic care environment is pervasive, hence the need for a bit of uncertaintly or variety.

VARIETY

Our goal is explore the variety of the environment and its paths within an experience to replace a sign with something memorable, a landmark that can identify a destination, decision point or a place of rest. Within a patient journey there are many points where you must identify, inform, direct or remind someone of where they are in their journey. We call this cognitive mapping where we must help create a mental map to allow an understanding of where I am, where I am going and how do I get back. Layering variety within this allows us to create memorable moments whether that is a colored wall or an amazing curated artful element so that place becomes a mental landmark.

DELIGHT

Another important ingredient we explore in wayfinding is DELIGHT. We understand that the majority of healthcare experiences come with an element of anxiety, stress and fear. Our goal is to align our strategy and design to occur in parallel with those feelings to counteract and encourage the need for comfort to be fulfilled. We all crave delight even in the most difficult of times in our life. Delight can be an ingredient to aid in overcoming these trials by creating quiet, energy, surprise or even humor along one’s path.

Join Cody Clark and Suzanne Redmond Schwartz, Principals at RSM Design, as they team up for an in-depth conversation on the branding process, finding design inspiration, and leadership in our design studio.

Part 1: Finding Design Inspiration

Cody and Suzanne share their personal experiences on what influences their design process and how they find inspiration, even when a creative wall hits.

Part 2: Growth and Education for Designers

How would you describe a growth mindset? We believe it’s about an open-minded perspective that isn’t fearful of making mistakes. In this second episode, Cody and Suzanne discuss how designers in all stages of their career can continue to grow and expand their knowledge.

Part 3: Creating a Brand with Meaning

In part 3 of the conversation, Cody and Suzanne take a look at the process of creating a brand vision and logo design. Our team partnered with city stakeholders and community leaders in Miami, Florida to develop a comprehensive brand for Miami Baywalk, a 5-mile waterfront trail that will connect along Biscayne Bay and provide a space for the community to gather.

Part 4: Branding and Design Trends Happening Today

Cody and Suzanne discuss what they call, “the return to great design.” We’re examining branding trends all the way from digital to the environment and design evolutions that are happening today and into the future.

Part 5: Leadership in Our Design Studio

It’s no secret that Covid-19 has rocked almost every part of our world today. Many businesses and organizations have felt the impact of the global pandemic and economic crisis. In this part of our conversation, Cody and Suzanne examine what it means to lead a team during challenging times.

Learn more about RSM Design’s Branding and Logo Design process.

It is no secret that our world has changed over the past 18 months.

Across the globe we have seen our families, communities and places of work be altered by Covid-19, social injustices, and economic challenges. These obstacles are shaping communities' responses to development, design, and ultimately the creation of healthy and meaningful spaces to gather, reconnect and rebuild lives. ‍

As a people-focused team of designers, we believe that our mission is to work sensitively with communities, developers and dreamers to craft engaging brands that foster meaning for their audiences.

Now looking to reboot our economies, communities, and environments, we must first identify the essential design principles that get brands back on track. Suzanne Redmond Schwartz and Cody Clark, Principals and brand design experts at RSM Design, have teamed up for a conversation on how to build a strong brand. ‍

How you discover your brand requires an in-depth process of examining several components of your story. These essential pieces to your brand strategy are: your vision, audience, mission, core values, and personality.

1. Uncovering An Authentic Brand Vision

A vision is no longer an afterthought. Today, it’s an essential first step in explaining your promise to your market. This means that the thoughtful and impactful brands stand out. These brands ultimately drive positive market positioning, loyalty, and economic success.

To begin the brand process, it is critical that you articulate what your organization stands for. We believe that “beginning with the end in mind” your team must ask those big questions to evaluate and ultimately define your DNA.

At our branding firm, we tackle this inside-out process by engaging the community through surveying experiences and leading a guided conversation. Establishing a clear vision is the first step towards a sustainable and engaging brand. 

Located in Los Angeles, HHLA is an iconic venue for entertainment. The vision for this project was rooted in crafting a destination designed for foodies, film buffs, families, tourists and adventure seekers. By first creating the groundwork for the brand story, our team was then able to transform HHLA into a branded environment that speaks to the life and culture of Los Angeles.

2.  Captivate your Target Audience

Behind every great brand experience is a loyal following. A powerful brand is a mirror that reflects your market. Defining your audience allows you to position a brand in a voice that directly appeals to a group’s desires and needs.

There are several factors to consider about an audience including: age, gender, income, values, lifestyle, and other organizations they connect with. In our team’s experience, individuals often gravitate towards brands that have a unique character and a strong point-of-view. People prefer brands that they can identify with at a deeper level.

Recently, our design team worked alongside the University of California, San Diego to craft a visual brand and logo design for Hospitality Information. The project’s mission is to make life easier for the university community by providing access and tools to students, faculty and guests on campus with day-to-day questions. Essentially, they wanted to turn the concierge service into a branded experience.

By utilizing a people-centered design approach, this allowed the design team to navigate the complexity of such a service. With a specific attention on the community, the identity design for the service emerged by focusing on clarity. Implementing branded touch points encourage guest interaction and speak directly to the audience. 

3. Define Your Organization’s Mission

In order to create a brand that has meaning and relevance, it’s vital to understand your mission statement. What is the why behind what you do?

Our team is working on the branding behind the new Petersburg Park. The park stretches beyond simply being a piece of the landscape. It’s desire is to serve as a brand experience that reimagines what the city’s fabric and community will look like for future generations. It’s an inspiring place that honors people of all economic status and cultural backgrounds.

In the early days the site was home to a thriving neighborhood. But in the 1980’s, residents and business owners were evicted, and the entire community was bulldozed for the development of a baseball stadium. Since 2016, The City of St. Petersburg has been working on plans to redevelop the area once again. This time with a different goal in mind: honor the place’s past and restore a destroyed community.

By understanding the organization’s mission, our team is able to create a visual identity that clearly communicates the brand story and in turn develops brand awareness. Utilizing environmental graphic design and signage applications that reflect the identity system, the park will be transformed from an abandoned site to a landmark rich with culture.

4. Define Your Brand Beliefs And Values

Brand values are the foundational principles on which a company stands. Your core values should ultimately reflect your brand mission. This allows your brand to become memorable and consistent, as well, it also builds trust and enables brand loyalty.

In Southern California, Liberty Station is a living brand that has held true to its core values since the beginning of its time. Grounded in military tradition, the San Diego site was first developed as a Naval Training Center. Today, Liberty Station thrives as a revitalized place for the community to gather, dine, shop, and engage with art. It is also a space to honor the destination’s historical story. 

Our team worked to create an identity package which reflects the project’s values and inspires the neighborhood. By identifying three main core values (History, Future, and Community) the design team crafted a set of graphic symbols that ultimately blended to create the visual logo mark.

5.  Live Out Your Brand’s Personality‍

“Design transforms bricks, glass and concrete into a place with soul and style.”

‍RSM Design, Graphic Connections in Architecture‍

Lastly, is how you define your personality. Our tip? Keep it authentic. 

This piece of the puzzle creates a framework for guiding your organization closer towards your mission and therefore your audience. It engages your community in a way that sparks an emotional response. 

Personality can then be translated to the physical space for a greater brand recognition, through applications such as placemaking, programming, and marketing. These elements allow your guests to feel connected and delighted.

Proud to be bold in flavor and story, Bearded Tang Brewery captures the essence of personality. Their narrative is about three friends with a passion for creating great beer and a desire to share it with their community.

Our team developed an illustrative logo that is both quirky and humorous as it is refined. The overall brand identity design is targeted towards creating an enjoyable connection with guests. Today, the brewery in Orange County has created its own following and guests are equally as excited about the brand as its founders are.

Ultimately, successful brands are built upon insights and strategy that drive the visual language. Developing a clear strategy is essential to positioning your brand and authentically engaging with your audience.

With the disruption of society caused by the pandemic, many of us are looking towards the future with a desire for renewed connection. We’re looking for new ways to relate to our communities, workplaces, the spaces we inhabit and brands we choose to live alongside. Finding our identity in this new world will require diligent work and an internal check on who we are, similar to how brands and organizations will continue to evolve.

It’s exciting to imagine where this sense of discovery will take us. But what’s truly next for brands? It's simple: first, take a look inside.

Architectural graphics have very deep roots.

But when exactly was it that we started using words, symbols, and patterns to create an environment? The short answer: from the start.

Graphics have always been an inherent part of architecture, making the language of patterns, words, signage, and narratives as much of a part of the community as the buildings themselves. Almost every documented culture used words, symbols, or patterns in their environments—and we’re still doing it today, taking old techniques to new levels.

Taking a look back, as we create environments for the future, is fascinating and inspiring, which is why we are publishing a series of articles that take an in-depth look at the relationship of graphics and architecture. First, we’re starting with the origins, exploring how typography, patterns, and culture have helped create the architectural identity of buildings for centuries. 

Graphic Design Connections to Architecture

In the Beginning

For centuries, architecture and graphic design have coexisted in the built environment, although each discipline has its own unique language. If you combine and meld them, they create a whole new vocabulary that can give a building its unique identity.

Ancient Egypt

Let’s go all the way back to hieroglyphics in ancient Egypt. Hieroglyphics used graphic, syllabic, and alphabetic elements to create characters and tell stories. However, these did not just act as storytelling—they also gave structures cultural identities that are still being studied today. 

While the centuries, uses, and structures have changed, we’re still seeing the same relationship between graphics and architecture. Classical inscriptions, figurative murals, and ornamental surfaces have all evolved over time to reflect the social and cultural climate of each changing era, becoming part of our visual heritage.

‍Arch of Titus

Over the decades, these depictions evolved to reflect the social and cultural climate of each changing era, becoming part of our visual heritage. You can take a walk through any city and see graphic elements in architecture almost everywhere. Think of a city hall, or maybe your town’s library. While your city hall may not have the intricate carvings like the ones seen on the Arch of Titus in Rome, it may have similar carved inscriptions letting you know that it is a city hall.

The Arch of Titus itself is an example of graphics evolving to reflect changing times. It was restored in 1821, and the restorations included new carvings to reflect the current religious landscape, which were made in travertine limestone to differentiate between the old and the new.

What’s changed as times changed?

Nothing and everything

Through all of the world’s political, religious, and industrial revolutions, the use of architectural graphics hasn’t just continued—it has flourished and grown into a critical component of how society engages with architecture. Today, we are still using graphics in architecture to convey language and meaning through both two- and three-dimensional design. Architectural graphics woven into the environment solidify narratives, culture, and history, and build a sense of community.

1939 World’s Fair

The combination of graphics and architecture is what most inspired environmental graphic design pioneer Deborah Sussman. Sussman vividly recalls her memory of the 1939 New York World’s Fair installation:

“The famous ‘Trylon and Perisphere’ of the 1939 New York World’s Fair became another lasting icon for me. In this case, it was the form and its whiteness, its newness, its bigness, and its simplicity that lives in memory. It wasn’t architecture; it wasn’t really sculpture, and certainly not graphic design. So what was it? It did not fit into a category neatly. Could it have been ‘environmental graphic design’?”

– Deborah Sussman‍

Sussman helped to define what structures did not fit into a category, but still made a powerful impression. Now, the famous Trylon and Perisphere lives on in memory as the origin of modern environmental graphic design.

The Power of Typography and 2D Patterns

Graphic Architecture

The graphic design of typography, imagery, symbology, and art can tell cultural and visual stories, and oftentimes echo an architectural and cultural message.

The human desire to “dedicate” places is clearly the reason graphics were integrated into the built environment. Inscriptions, figurative murals, and ornamental surfaces have long been a part of architecture. These elements and concepts transformed over time, reflecting the social, political, and cultural climate of each period and becoming part of our rich visual and cultural heritage.

Typography as a Tool

The typography we see today, along with layered two-dimensional patterns, have been used to define a structure’s identity for centuries.

Typography is a particularly powerful tool. Compare The New York Times building in New York, the Arch of Titus in Rome, and Mussolini’s Palazzo Braschi in Rome. While the three structures bear little resemblance to each other culturally, politically, or geographically, they all use typography to tell their identity story.

The Arch of Titus is a religious honorific arch, whereas Palazzo Braschi was once the headquarters for Italy’s fascist party. Then you have The New York Times building, which tells you not only that it’s a prominent publication, but also that it is part of the very fabric of New York City.

Environmental Architecture

Coming of Age

Las Vegas

Las Vegas in the 1940s is a great example of how wayfinding and signage are design elements that can turn buildings into landmarks. Sure, the bright lights and typography gave you information and told you where to go—but they also helped to give Las Vegas its cultural identity.

Santa Monica Place

Architects of the 1980s embraced using typography to solidify architecture brand identity. Take Frank Gehry’s Santa Monica Place in Los Angeles, for example. He used gigantic typography layered with chainlink to turn something that could have been ordinary into an iconic image that has been woven into the pop culture history of Los Angeles.

Seattle Art Museum

Go a little farther up north to Washington, and you can see another excellent example of typography in architecture. The Seattle Art Museum, designed by Robert Venturi and Denise Scott Brown, uses typography in a way that seems so simple, but has such an impact. That “simple” typography has made the museum truly stand out in a city full of iconic buildings.

Universal CityWalk Hollywood

If you jump to the 1990s, Jon Jerde’s design for Universal CityWalk in Los Angeles also shows how signage isn’t just a simple addition to the architecture, or something that gets in the way of it—it is a crucial part of the design.

The engaging aspect about examples of architectural graphics is that they’re everywhere, in almost every city or town. Even now, we’re seeing some of the most exciting examples of architectural graphics yet—which is what we’ll talk about in our next blog post.

Graphic Design Continues to Transform Architecture

Many aspects of the built environment—including urban streetscapes, office buildings, museums, airports, public parks, mixed-use developments, and entertainment centers—have been transformed by the integration of graphic design and architecture.  

Although the discipline of architectural graphics was only recognized relatively recently, it has long been known not only for its functional improvements, but also for its integral relationship to changes in architecture, cultural movements, and art. This combination of the disciplines can shape our overall perception and memory of place and ultimately enrich our experiences with the built environment. 

The conversations surrounding graphics in architecture are important. Graphic typography and texture can enhance architectural design in so many ways, and even turn a building into an iconic destination.

RSM Design's new book, Graphic Connections in Architecture, takes a deeper look at the synergistic relationship between engaging graphics and today's architecture, starting with the origins and going all the way to the future.

Graphic Connections in Architecture Book

And remember—don’t miss the next blog post in this series. Next time, we will be discussing architectural graphics in contemporary environments, and you know we’ll have a lot to say.